Business operating systems
Most businesses run on Excel, chats and a handful of apps that don't talk to each other. I look at how yours works, design the structure it needs, and build one system for the whole operation: customers, enquiries, bookings or orders, documents, staff, planning, reports. Like the systems I built for a recruitment agency and for my own tourism company, adapted to your industry and your rules.
What's included
How the business runs today, where it loses time and information, and the structure it needs. A plan before anything is built.
One system for the whole business, built to your rules. Not a template, not a subscription to someone else's software.
Every customer, conversation, offer and file in one place, for the whole team.
Your customers see their booking, order, status, documents and invoices online, under your brand.
Email, website forms and WhatsApp in one place; every conversation has a history and an owner.
Requests, confirmations, changes and cancellations, with a calendar and a record of every step.
Contracts, permits, licences, renewals and files per record, with alerts before they expire.
Offers and invoices produced from your data, sent and tracked automatically.
Who does what, who can see what. One account per person. A record of every change.
Who is where, on which day, on which job; visible to the whole team.
What you have, where it is, when to reorder, connected to orders and invoices.
Work broken into projects and tasks, assigned, tracked, finished.
The numbers that matter, computed from your data, every day, week and month.
Email, push and WhatsApp reminders so nobody has to remember.
Reports, reminders, invoices, data between apps: done by the system, not by hand.
Accounting, email, calendar, website, payment and the tools you already use, connected so data is entered once.
Internal tools and mobile-ready apps for the work your staff does every day.
Several offices, shops or brands on one system, each seeing its own data.
The system and the customer portal in the languages your team and customers use.
Your existing spreadsheets and files brought into the system, cleaned, without losing history.
On a server in your office with nothing exposed to the internet, or on your own domain. Backups included.
Short sessions for your staff, guides for non-technical people, a monthly agreement for updates and help.
How it goes
We meet; I talk to the people who do the work and look at the tools and files you use.
You get the map of how the business works, the problems in order, and a plan. Fixed price.
I build a first working version in two to four weeks and test it with your team on real work.
We improve from real use, then I keep it running: updates, backups, support.
Who it's for
Businesses of 5–100 people that have outgrown spreadsheets and chats: tourism, recruitment, clinics, agencies, shops, law and accounting firms, trades, transport, any business with customers, documents and deadlines.
What changes for your business
- Everything about a customer, a job or a worker in one place.
- Alerts before a deadline is missed, not after.
- Staff working at the same time without overwriting each other.
- A record of who changed what, and when.
- Reports that arrive by themselves.
- Less phone calls, because customers see their status online.
Examples
Recruitment operating system, installed at the client
Excel replaced by a system on a server in the client's office: workers, documents, expirations, placements, audit.
From enquiry to booking, one system
A tourism business: enquiries, bookings, staff calendar, customer portal, a site generated from data, and ads tied to bookings.
Agency operating system
A marketing agency with several brands and one team, run on one multi-tenant platform.
Questions people ask
Can it replace the software we already pay for?
Often yes, and where a tool works well, I connect it instead of replacing it.
Our business is unusual. Does it fit?
That's the point of building it around your rules. The analysis comes first, so nothing is assumed.
What if we grow?
The system is built to add branches, users and modules without starting over.